Training Specialist

Company name: Amazon jobs

Job description:

The Training Specialist facilitates training of all associates across all customer services, cares about initiatives and programs to improve performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training approach is to facilitate learning for new hires that inspires a focus on both quality and productivity.

Key job Responsibilities:

Continuous learning initiatives are developed as a team, with peers at other Customer Service Centers, and with the quality and instructional design as a whole. You will be responsible for designing, building, auditing content, and using data to determine the effectiveness of training initiatives. A solid applicant should be able to display not only the capability to train, but also the ability to care about performance, coach, analyze data and improve upon existing processes. You will also engage in coordinating and handling all aspects of training needs for the local site and network. Coordination includes, but is not limited to, scheduling all training classes and needs, leading all required onboarding tasks owned by the Training team for new hires, driving engagement of new hire classes, keeping a keen eye on opportunities to care about engagement on the team and site level, tracking, and reporting completion of all trainings at a site level. The training specialist should also possess strong process improvement background that focuses on driving initiatives in not only the training space, but also on a site and network level. Should be well-versed in long distance training and good at virtual collaboration.

BASIC QUALIFICATION

S· Should be a Level 4 employee with minimum previous experience of 3 years in training.·

Certified trainer with excellent communication skills – oral and written

· Excellent interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally

· Knowledge of MS Office Tools. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Chrome and Outlook.

· Time Management, prioritization and organization· Adaptability for a rapidly changing environment and requirements, Flexibility to work in different shifts.

· Ability to analyze, identify issues and recommend solutions.

· Ability to build reports and dashboards for monitoring performance during training.

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