Company Name: Square Yards

Job Title: Customer Relationship Manager

Job Description: As a Customer Relationship Manager (CRM), your primary focus is cultivating and maintaining positive interactions with clients to enhance their overall experience. Responsibilities include understanding client needs, resolving issues, and ensuring satisfaction.

Proficiency in CRM software to manage customer interactions, track communications, and analyze data is essential. You’ll collaborate with internal teams to relay customer feedback and contribute to product/service improvements.

Strong communication and interpersonal skills are crucial for building and maintaining long-term relationships. Your role involves identifying upsell and cross-sell opportunities, managing customer expectations, and ensuring timely resolution of inquiries. Staying updated on industry trends and customer preferences is expected.

Conducting customer surveys, analyzing feedback, and implementing strategies to improve customer retention are integral aspects of this position. Effective communication with cross-functional teams, as well as providing personalized support to clients, is key for success as a Customer Relationship Manager.

Location: Gurgaon

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