Company name: Leegality

Job description:

Company Mission:

Leegality is India’s first Document Infrastructure Platform – a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 4 years, Leegality has changed the way 1500+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

Responsibilities:

Act as a techno-functional consultant and provide recommendations on process to Leegality’s Enterprise clients

Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.

Troubleshoot implementation issues and drive client go-live with the least TTV.

Gather feedback on product experience during the entire customer lifecycle via targeted surveys.

Share best practices with clients on how to achieve product success with Leegality.

Identify risks proactively, mitigate and escalate as deemed appropriate.

Requirements:

0-2 years of experience in Tech products/ SaaS /Cloud products in any role.

Previous experience in Customer support, customer success

Experience in dealing with Enterprise customers would be preferred.Understanding of SaaS would be preferred.

Understanding of BFSI would be preferred.

Basic understanding of APIs would be preferred

Good in MS Excel, Word and Power-point.

Key behavioural traits: Agility, Analytical, Pleasantly Persistent.

Fluency in English is a must.

Fluency in Hindi is preferable.

Registration click here