Company Name:

Company Name:UPS SUPPLY CHAIN SOLUTIONS

Job Role:GBS CUSTOMER SERVICE REPRESENTATIVE

Job Description:

DUTIES

• Understand UPS service, product, systems and procedure
• Handle incoming customer queries on email and calls while acting as a complaint resolution specialist.
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner.
• Identify, resolve and record customer concern or issues
• Recommend solutions on service concerns to management
• Coordinate with other departments and countries in order to resolve customer queries/concerns.
• Act as a mentor for frontline CSR’s whenever needed.
• And any other duties assigned from time to time.

REQUIREMENTS (As country specifics)

• Bachelor Degree Holder in any discipline
• At least 2 years experience in Express/Service Industry, preferably having an experience of handling customer queries & complaints.
• Age Group 20 – 35 years
• Typing speed at >30 wpm
• Ability to handle outgoing and incoming calls in a day
• Good command of written and spoken English
• Patient and pleasant personality
• Good telephone and email writing etiquettes
• Problem solving skills
• Willing to work in shifts from Mon-Sat

Registration click here